The way services are commissioned shapes whether charities can plan, retain staff, invest in quality, and continue supporting people for the long term. Members have consistently told us that short contracts, repeated tendering, rising costs, and funding that does not cover the full cost of delivery make that harder.

Developed with members through our Business Development Network, the Charity Commissioning Charter sets out a practical framework for a better relationship between statutory commissioners and VCFSE mental health providers. It is designed to support local conversations as well as national reform.

1. Fair fees. Fees that reflect the true cost of safe, high-quality care and are reviewed every year.
2. Contractual clarity and sustainability. Payment within 30 days, longer contracts, and room to renegotiate when costs rise.
3. Outcomes, not activities. Measure what matters, including recovery, prevention, and quality of life.
4. Enabling financial resilience. Reserves are good governance, not profit, and should not be expected to subsidise statutory services.
5. Transparency and information-sharing. Share funding intentions early and keep reporting proportionate.
6. Strong relationships. Build long-term partnerships, support fair collaborative bids, and create a real place for small and local charities.
7. Continuous learning. Review commissioning together so that relationships and practice keep improving.

The Charter is intended as a practical tool for commissioners and providers. We use it in national discussions on mental health reform, neighbourhood health, and future investment, and members can use it to support local conversations about contracts, fees, outcomes, and partnership.

Our wider commissioning work will continue to bring together member evidence, relevant publications, and updates on where we are pressing for change.