Hestia’s policy work aims to give a voice to those who use our services in order to inform the work of policy makers and commissioners. In 2012 Hestia published a research report entitled ‘From Victim to Survivor’, which explored the experience of domestic abuse survivors in London. This report updates that research it focuses on the experience of victims of domestic abuse and draws attention to the courage and resilience demanded in order to recovery from the trauma of abuse. Services could be organised differently in order to promote recovery and the rebuilding of lives and this report draws our attention to what victims and survivors tell us about the required improvements and the current challenges.